Privacy Policy

1. Data we collect

We collect the following categories of personal data when you use our website or make a purchase:

• Account data: name, email address (if you create an account)
• Order data: name, delivery address, payment information, order history
• Usage data: IP address, browser type, pages visited, referral source (collected via analytics)
• Communications: message content if you contact us via email or our contact form

2. How we use your data

We use your data to: process and fulfil orders; communicate about your order status; respond to enquiries; improve our website and content; and, with your consent, send you communications about new content or products.

We do not sell, rent or share your personal data with third parties for their marketing purposes.

3. Legal basis for processing

We process your data on the following legal bases under GDPR: contract performance (to fulfil your orders); legitimate interest (to operate and improve our site); and consent (for optional communications, which you may withdraw at any time).

4. Data retention

Order and transaction data is retained for 7 years to comply with EU accounting and tax requirements. Account data and communications are retained for up to 3 years from last activity. Analytics data is anonymised and retained for up to 26 months.

5. Your rights

Under GDPR you have the right to: access your data; correct inaccurate data; request erasure; restrict or object to processing; and data portability. To exercise any of these rights, contact us at privacy@supplete.eu.

6. Cookies

We use essential cookies required for site operation and, with your consent, analytics cookies (Google Analytics, anonymised IP). You can manage cookie preferences via our cookie banner or your browser settings.

7. Contact

Privacy-related enquiries: privacy@supplete.eu · Supplete, registered in the European Union.